Time for a change

After more than ten years at the University of Cambridge I’m making a move, quite a big one, by relocating to the other side of the country. This is a lifestyle and family led change, not a professionally led change, but I’ve landed on my feet and found what feels like the perfect employer in […]

Breaches – the inevitable reality

Whether you’re a consumer or employed in the public, private or third sector, the inevitable reality is that you will eventually experience an information security breach. Like death and taxes it’s not a question of if you will be breached, it’s a question of when. So how should this inevitable reality change the way we […]

Quantifying service quality

Service quality is generally typically using Key Performance Indicators (KPIs), defined in a Service Level Agreement (SLA). Not exactly an approach destined to explore the depth and breadth of the human emotional experience, is it? But if numbers don’t matter to the individual and their experience, how do you quantify service quality? I’ll start with […]

Talking about cyber security

My job frequently involves talking about cyber security, and I’m lucky enough to enjoy it. Unfortunately, I was recently I on the receiving end of some poorly communicated security messaging. It started when I was passed a scanned copy of a letter which alerted the recipient to ‘opportunities for improvement’. I think it would be […]

Planning vs Reality

I woke up this morning and looked back on the total car crash which is my week, classic planning vs reality. It was another 45-50 hour week with not a lot to show for it.  I’ve reflected on this, and concluded that the reason is obviously bad planning on my part. The mistake I made […]

Let’s try that again

My website has always been an experiment (that’s my excuse anyway), and over time it’s been a shop front for my consulting company, generated enough affiliate income to pay for my hosting and been a place where I wrote things down as a way of processing and refining ideas, with communication of those ideas being […]

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