Service quality is generally typically using Key Performance Indicators (KPIs), defined in a Service Level Agreement (SLA). Not exactly an approach destined to explore the depth and breadth of the human emotional experience, is it? But if numbers don’t matter to the individual and their experience, how do you quantify service quality? I’ll start with […]
Time for stronger cyber security legislation?
Several times over my career I’ve wondered why I was dealing with problems which seemed to be so trivially preventable that it should count as negligence. The question kept occuring to me, why do we accept this level of preventable risk and cost, why doesn’t cyber security legislation pay a more effective role? I’m not […]
Let’s try that again
My website has always been an experiment (that’s my excuse anyway), and over time it’s been a shop front for my consulting company, generated enough affiliate income to pay for my hosting and been a place where I wrote things down as a way of processing and refining ideas, with communication of those ideas being […]