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Richard Bartlett

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Richard Bartlett

  • Home
  • About
  • Ideas
  • People
  • Things
  • Brief

People

Quantifying service quality

Service quality is generally typically using Key Performance Indicators (KPIs), defined in a Service Level Agreement (SLA). Not exactly an approach destined to explore the depth and breadth of the human emotional experience, is it? …

Read moreQuantifying service quality

Talking about cyber security

My job frequently involves talking about cyber security, and I’m lucky enough to enjoy it. Unfortunately, I was recently I on the receiving end of some poorly communicated security messaging. It started when I was …

Read moreTalking about cyber security

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