Service quality is typically measured using Key Performance Indicators (KPIs), defined in a Service Level Agreement (SLA). Not exactly an approach destined to explore the depth and breadth of the human emotional experience, is it? …
Several times over my career I’ve wondered why I was dealing with problems which seemed to be so trivially preventable that it should count as negligence. The question kept occuring to me, why do we …
My website has always been an experiment (that’s my excuse anyway), and over time it’s been a shop front for my consulting company, generated enough affiliate income to pay for my hosting and been a …