Just over a year ago I blogged about moving my WordPress hosting provider. I’d had a poor experience of another provider and just wanted some reliability and reasonable customer service. I’m very happy to say that Tsohost has provided that, and exceeded my expectations over the past year
Now I’m not going to claim they’re perfect, because that’s frankly impossible, and anyone making such claims is either deluded or has a vested interest. They are however proving to be easy to use, fast and effective in their response to support or billing queries, and when they do have downtime I’ve only noticed it from their prompt publication of issues on Twitter and their status page (http://status.tsohost.co.uk/).
Still good value in 2013?
For the price, it really does seem remarkable that they can offer such a good service, but is it just as good value as it was a year ago? I decided to take a look (having been bed ridden by something gross I picked up from my nine month old daughter!)
I did some research on Google using the same criteria as last time (UK based WordPress hosting), and was pleasantly surprised to find Tsohost is still the best value provider out there. For £14.99 per year the Lite Hosting package gives you;
- 500MB hosted space
- 5GB data transfer per month
- 2 hosted websites
- 10 Individual Mailboxes
- 3 MySQL Database(s)
Now some providers got close on price (Freshsites were £16.99 per year, Vidahost £17, 5quidhost £21) but of those only 5quidhost could host more than one website. The Tsohost Lite Hosting package includes 2 websites in that package and 500MB of hosted webspace, and in comparison 5quidhost gives you 100MB space, and unlimited domains, data transfer, databases etc.
Note: the paragraph above was corrected after Ronan Burnett, the MD of 5quidhost Ltd kindly pointed out I’d made a mistake. I’d confused their free package, which only allows for one website, with their Level 1 service, which allows for unlimited websites. My apologies to Ronan and the team at 5quidhost, who definitely come a close second in this comparison!
Some of the packages I looked at had more web space, or monthly data transfer limits. Now I’ll have to be brutally honest here, my blog doesn’t get a lot of hits, and for personal blogs I think 500MB space and 5GB data transfer is probably enough. I’m getting around 500 hits per month and that’s only generating about 250MB of traffic, and my website is well under the 500MB space I get. If you get so successful that you need more room, I’d spend the extra £20 per year for the next package up!
I’ve said this before, customer service is key, and it’s still my joint number one criteria when judging a service provider, alongside price. There’s no point paying a knock down price if the service is going to fail, or you can’t do what you want with it because their customer service is poor. I’ve logged 4 support tickets with Tsohost (only one of them an actual technical problem, the rest questions), and this is the amazing response times I’ve had;
- Ticket logged at 25/01/2013 @ 09:46:57 PM, first response 25/01/2013 @ 10:14:37 PM. Response time 28 minutes (after 9pm)
- Ticket logged at 6/02/2013 @ 11:19:18 AM, first response 6/02/2013 @ 11:20:39 AM. Response time 2 minutes 21 seconds
- Ticket logged 27/03/2013 @ 08:27:16 AM, first response 27/03/2013 @ 08:41:18 AM. Response time 14 minutes
- Ticket logged 21/07/2013 @ 09:56:01 AM, first response (which closed the issue) 21/07/2013 @ 03:16:44 PM. Response time 5 hours and 20 minutes, but this was a payment issue, fixed at first response, on a Sunday. I can’t argue with that!
This kind of response is consistent in contacting them by twitter, email, phone or their online support ticketing system. I’ve never had service like that, even from much larger multi-national organisations which should be capable of it, which I think is the key to their success.
Tsohost are just large enough to be good, and not so large that they stop caring.
I wouldn’t hesitate to recommend Tsohost to anyone. It’s like my local pub, they’re not the biggest operators, but they punch well above their weight on quality, service, and performance. How can you go wrong with a provider like that?