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Richard Bartlett

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Richard Bartlett

  • Home
  • About
  • Security
  • Services
  • Productivity
  • Reviews
  • Personal

KPI

Quantifying service quality

Service quality is typically measured using Key Performance Indicators (KPIs), defined in a Service Level Agreement (SLA). Not exactly an approach destined to explore the depth and breadth of the human emotional experience, is it? …

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