Wednesday, December 12, 2018

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Is ISO 27001 worth it?
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Anatomy of a banking trojan outbreak

Richard Bartlett

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User expectations

How poor communication strategy can lose you customers

July 12, 2012August 27, 2018 Richard Bartlett 0 Comments Customer Communication, Customer Service, IT Service Management, User expectations

I’m afraid to say that only 5 days after moving my mail and web hosting from Fasthosts to Dataflame (and

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Great expectations

September 30, 2011February 9, 2017 Richard Bartlett 0 Comments Customer Service, Information Technology, IT Service Management, Managing Expectations, User expectations

Too often, IT Service fails or is perceived to have failed due to unrealistic expectations. Expectations (not the financial or technical

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