Richard Bartlett

Richard Bartlett

IT Services and Security

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User expectations

Communication 

How poor communication strategy can lose you customers

July 12, 2012 Richard Bartlett 0 Comments Customer Communication, Customer Service, IT Service Management, User expectations

I’m afraid to say that only 5 days after moving my mail and web hosting from Fasthosts to Dataflame (and

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Communication 

Great expectations

September 30, 2011February 10, 2019 Richard Bartlett 0 Comments Customer Service, Information Technology, IT Service Management, Managing Expectations, User expectations

Too often, IT Service fails or is perceived to have failed due to unrealistic expectations.  Expectations (not the financial or technical

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